Parcel delivery Sydney: from a satchel to a large carton

Four parcel sizes, no cubic weight

Every parcel is one of four sizes. A satchel holds up to 3 kg and 40 × 30 × 8 cm; a small box up to 10 kg and 45 × 35 × 25 cm; a carton up to 20 kg and 60 × 45 × 40 cm; a large carton up to 25 kg and 80 × 60 × 50 cm. A parcel is charged at the first size that its weight and its measurements both fit, and that is the whole rule: there is no cubic or volumetric weight, so a light but bulky box is priced by the size it fits, nothing more. Anything over 25 kg, or bigger than a large carton, is quoted on request.

The price for each size in each zone is on the price table; a parcel is priced by its size and the zone of the delivery postcode, with a free booked pick-up on the next-day service.

Packing and labelling

Pack for a van ride: a box that closes, cushioning around anything fragile, liquids sealed and bagged. Attach the label from your confirmation email, or write the reference clearly on the parcel if you have no printer; the driver scans or types it at pickup. Sending several parcels at once? Add each size and quantity on the booking page and every parcel gets its own numbered label, so a carton and two satchels to the same address travel as one booking and are tracked as one.

Business accounts can put their own barcodes on parcels. Enter them when booking and our drivers scan those as well as our label, so your order number follows the parcel through tracking and onto your invoice.

Signatures, authority to leave and alcohol

By default the driver may leave a parcel in a safe place at the address and photographs where it was left. Switch on a signature when you book if you want it handed to a person, and it is required when you declare higher-value goods or the parcel contains alcohol. Alcohol is handed only to someone 18 or over who shows photo ID and signs, never left, and if nobody can take it we bring it back and arrange another try.

What we cannot carry

Dangerous goods such as fuel, aerosols, loose lithium batteries and chemicals; cash, cheques and gift cards; live animals; illegal items; and anything over our largest size. Some things need arranging first, such as perishable food, prescription medicines and fragile artwork. The prohibited and restricted items page has the full list; when in doubt, ask before you book.

If nobody is home

With authority to leave, the parcel is left safely and photographed. Where a signature was required and nobody could sign, the driver leaves a card and brings the parcel back, and we attempt redelivery once at no charge. A parcel that cannot be delivered because of a wrong address or a refused delivery is returned to the sender. The tracking page shows which of these happened and the proof-of-delivery photo when it was left.

Sending parcels for a business

A nexbiz account is free to join with an ABN: no minimum spend, no contract, free booked pick-ups, your own references on every label, regular pickups at a set time, and one tax invoice a month. Shippers sending 2,000 or more parcels a year can request a nexpro quote.

Areas we serve

• Sydney CBD
• Parramatta
• Blacktown
• Liverpool
• Smithfield and Wetherill Park
• Bankstown
• Marrickville and Newtown
• Homebush and Sydney Olympic Park
• Castle Hill
• Manly
• Revesby and Padstow
• Narellan and Camden
• All areas

Questions

How big a parcel can Nexroo deliver?

Up to 25 kg and 80 × 60 × 50 cm, our large carton. The four sizes are satchel to 3 kg, small box to 10 kg, carton to 20 kg and large carton to 25 kg, each with its own measurements; a parcel is charged at the first size it fits. Anything bigger or heavier is quoted on request.

Do I need to print a label?

No. Print the label from your confirmation email if you can; otherwise write the reference, for example NX-7K3P9Q, clearly on the parcel and the driver scans or types it at pickup. Business accounts can also put their own barcodes on parcels and our drivers scan those too.

Can I send more than one parcel in a booking?

Yes. Add each size and quantity when you book. Every parcel gets its own numbered label and is scanned on its own at pickup and delivery, the booking is tracked as one, and the price is the sum of the parcels, each priced by its size and the delivery postcode's zone.

What happens if my parcel is damaged?

Keep the packaging, photograph the damage and tell us within 14 days with the reference. Claims are assessed under our standard cover per consignment, or the extra cover you arranged before pickup for higher-value goods. The refunds page and our terms set out how claims are handled and paid.